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Faqs

FAQ

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We’ve got the answers you need. Explore our most frequently asked questions to learn about shipping, returns, payments, warranties, and more. Need extra help? Our team is just a message away.

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We specialise in genuine Apple products, including iPhones, MacBooks, iPads, Apple Watches, AirPods, and certified Apple accessories. We also provide warranty services and B2B solutions.

Yes. All our Apple products are 100% original, sourced through authorised distributors, and come in factory-sealed packaging with official warranty support.

Absolutely. Our website is secured with SSL encryption, and all transactions go through PCI-DSS compliant payment gateways like PayTabs, Visa, MasterCard, and Apple Pay.

Delivery takes 1–4 business days, depending on your location and selected shipping option. Express delivery is available in major cities like Dubai, Abu Dhabi, and Sharjah.

Same-day delivery is available in select areas of Dubai for orders placed before 12:00 PM. More areas will be added soon.

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can also log in to your account to track the order under “My Orders.”

If your order is delayed beyond the estimated delivery window, contact us at support@abkelectronicstrading.com, and we will follow up with the courier.

Yes. You may return a product within 7 days of delivery if it is unused, unopened, and in its original condition. Please review our full Refund & Return Policy.

Earphones, AirPods, software licenses, opened accessories, custom orders, and digital products are non-returnable due to hygiene and licensing restrictions.

Email us with your order ID and reason for return at support@abkelectronicstrading.com. We’ll guide you through the return and inspection process.