Shipping Policy

At ABK Electronics Trading, we take immense pride in ensuring a dependable, customer-friendly, and hassle-free shipping experience for all our clients across the United Arab Emirates. This comprehensive Shipping Policy provides full visibility into our shipping procedures, courier relationships, packaging standards, timelines, fees, special cases, delays, and your responsibilities as a valued customer.

Whether you’re ordering an iPhone, a MacBook, or accessories, we want to ensure your items are delivered quickly, securely, and with full transparency.

By purchasing from ABK Electronics Trading UAE, you acknowledge and agree to the practices detailed in this Shipping Policy.

Nationwide Delivery Coverage

We proudly ship to all seven Emirates:

• Dubai
• Abu Dhabi
• Sharjah
• Ajman
• Ras Al Khaimah
• Fujairah
• Umm Al Quwain

Our delivery network covers urban, suburban, and many rural addresses. If your location is outside of regular delivery zones (e.g., remote desert communities, islands, military zones), please contact us beforehand at Info@abkelectronicstrading.com to check feasibility or discuss custom solutions.

We also deliver to commercial buildings, office towers, business centres, and registered P.O. Boxes (if accepted by the courier).

Delivery Methods & Timeframes

To suit a variety of needs, we offer flexible delivery options:

a. Standard Delivery (Default Option)

• ETA: 2 to 4 business days
• Service Area: All Emirates
• Ideal For: Phones, chargers, basic electronics, accessories
• Conditions: Free for qualifying orders

b. Express Delivery (Fast-Track Option)

• ETA: 1 to 2 business days
• Service Area: Dubai, Abu Dhabi, Sharjah, Ajman (select areas)
• Ideal For: Urgent orders, business deliveries, same-week gifting
• Conditions: Premium fee applies; subject to availability

c. Same-Day Delivery (Beta Program)

• ETA: Same day (orders before 12 PM)
• Service Area: Limited zones in Dubai (subject to pilot testing)
• Ideal For: Gifts, last-minute needs, high-priority items

d. Bulk Orders or Pre-Orders

• ETA: 7 to 14 working days (depends on stock arrival)
• Ideal For: Large corporate orders, B2B, special requests
• Conditions: Custom timelines confirmed post-checkout

Note: Business days are Sunday to Thursday. Friday, Saturday, and public holidays are excluded from estimated delivery times.

Order Processing Timeline

All confirmed orders undergo internal verification, quality control, and secure packaging:

• Orders placed before 12:00 PM are typically processed on the same business day.
• Orders placed after the cutoff or on holidays roll over to the next business day.
• Orders flagged for additional identity verification, fraud checks, or payment reviews may be delayed by 1–2 working days.
• During sales, holidays (e.g., Ramadan, Eid, National Day), or inventory updates, dispatches may require up to 48–72 hours.

You will be notified by email or SMS once your order is packed and handed over to the courier.

Shipping Costs & Free Delivery Thresholds

Shipping charges are calculated during checkout based on the delivery method, location, product weight, and current courier rates:

Delivery Type	Cost Range (AED)	Free Shipping Offer
Standard Delivery	AED 15–25	Free for orders above AED 500
Express Delivery	AED 30–50	Not eligible for free shipping
Remote Area Fee	AED 20–50	Not applicable
Same-Day Delivery	AED 60–90	Not applicable

• Orders below AED 100 may incur a minimum order fee
• Bulky items such as monitors or multi-item kits may include additional packaging surcharges
• Custom business quotes are available for bulk logistics

Partner Courier Services

To guarantee on-time and secure deliveries, we collaborate with the UAE’s most reliable logistics providers:

• Aramex – nationwide coverage, real-time tracking
• Emirates Post – remote area handling
• Fetchr – urban and app-based delivery options
• Quiqup – express and same-day coverage
• SMSA Express – used for large or multiple-item orders

Courier assignments are made automatically based on product size, urgency, and delivery area.

Tracking Your Shipment

Once your order is dispatched, you will receive:

• A unique tracking ID via SMS or email
• A clickable tracking link from the courier partner
• Regular status updates on your delivery progress

You can also check the status by:

• Logging into your account at www.abkelectronicstrading.com and navigating to “My Orders.”
• Contact our support team with your order number for real-time help

Tracking links become active 6–12 hours after courier pickup.

Delivery Attempts & Failed Deliveries

Our courier partners typically make 2–3 delivery attempts at your address. If unsuccessful:

• The package will be held at a nearby hub for 48–72 hours
• The courier may call to reschedule or arrange pickup
• If no response, the package may be returned to the sender

If your order is returned to us, we will contact you to:

• Confirm updated delivery details
• Arrange re-shipping (charges may apply)

To avoid this, please:

• Ensure your phone number is reachable
• Confirm address and landmarks at checkout
• Inform the household or office staff to accept on your behalf

Packaging & Safety Measures

Every order is packaged to protect both the item and your consumer rights:

• All electronics are packed in factory-sealed boxes
• Fragile items include foam padding, bubble wrap, and shock-absorbing layers
• Laptops and tablets are boxed in rigid cartons with corner guards
• Large orders may be split into separate boxes
• Optional gift wrapping and messages available upon request

Tamper-proof seals and courier tracking IDs ensure authenticity and safety.

Handling Shipping Delays

Although we aim for 100% timely deliveries, delays may occur due to:

• Unforeseen weather events (rainstorms, sandstorms)
• Courier backlog during sales or national events
• Government-mandated delivery restrictions (e.g., pandemic-related)
• Errors in shipping address or payment delays

If your delivery exceeds the promised ETA:

• Contact us at Info@abkelectronicstrading.com with your order number
• We will coordinate with the courier and update you within 24 hours
• In rare cases of extended delay, we may offer a goodwill voucher or re-shipping

International Shipping Plans

Currently, ABK Electronics Trading delivers only within the UAE. However, we plan to launch international delivery services to:

• GCC countries – Saudi Arabia, Kuwait, Oman, Qatar, Bahrain
• South Asia – Pakistan, India (selected cities)
• Global destinations via DHL and FedEx

International customers may soon be able to:

• Shop online in local currencies
• Access multilingual checkout
• Pay duties and customs charges in advance

Subscribe to our newsletter for launch alerts on international delivery.

Bulk, B2B & Scheduled Orders

For business clients, bulk orders, and corporate gifts:

• Delivery lead time is confirmed post-invoice
• Orders may arrive in phases based on product availability
• Custom scheduling is available for corporate events
• Commercial buildings may require pre-approval by facility managers

A dedicated B2B shipping manager is available at b2b@abkelectronicstrading.com.

Upon Delivery: Customer Checklist

Once your order arrives:

• Match product names, quantities, and specifications with the invoice
• Examine the external box for dents, cuts, or water damage
• Take pictures before unboxing (recommended for high-value items)
• Retain original packaging and invoice for warranty and return eligibility

Report discrepancies, damages, or missing items within 48 hours of delivery to support@abkelectronicstrading.com.

Returned, Lost, or Undeliverable Parcels

Orders may be deemed undeliverable if:

• The address is wrong, incomplete, or contains errors
• The courier cannot contact the recipient
• The delivery location is inaccessible or refused

In such events:

• We will notify you via email and attempt to re-dispatch
• Redelivery charges will apply
• Persistent non-deliverables may be cancelled and refunded (minus costs)

If a parcel is lost in transit, we will file a claim with the courier and issue a replacement or refund as soon as confirmed.

Your Role in Smooth Delivery

You can help us ensure timely and safe deliveries by:

• Double-checking your address, phone number, and name
• Choosing the right delivery method at checkout
• Being reachable during working hours
• Inspecting the parcel and reporting issues promptly

Shipping is a partnership between our logistics team, the courier, and you – the valued customer.

Contact Us: Shipping Support

Have questions about your order, shipment tracking, or courier performance?

ABK Electronics Trading

Dubai, United Arab Emirates

Email: Info@abkelectronicstrading.com

Phone: +971 552 398 739

Working Hours: Sunday to Friday, 9:00 AM to 6:00 PM

B2B Support: b2b@abkelectronicstrading.com

Thank you for trusting ABK Electronics Trading UAE. We deliver premium Apple iPhones, MacBooks, iPads, AirPods, and accessories with precision, safety, and dedication across every corner of the Emirates.